Last updated: September 4, 2026
At CrochetPatternly, we sell digital crochet patterns delivered as downloadable PDF files. Please read this Refund Policy carefully before completing your purchase.
Digital Products
All products sold on CrochetPatternly are digital products unless clearly stated otherwise. No finished crochet item, yarn, crochet hook, or other physical product will be shipped.
Because digital files are delivered immediately after purchase, all sales are generally final once a download has been accessed or downloaded.
Refund Eligibility
A refund may be considered in the following situations:
- You accidentally purchased the same pattern more than once.
- You received a file different from the product you ordered.
- The downloaded file is corrupted or cannot be opened.
- A technical problem prevents you from accessing your purchase, and we are unable to resolve it.
- A refund is required under applicable consumer protection law.
Please contact us within 14 days of your purchase and include your order number, the email address used during checkout, and a description of the issue.
Non-Refundable Situations
We generally cannot provide a refund when:
- The PDF file has already been successfully downloaded.
- You changed your mind after purchasing the pattern.
- You believed you were purchasing a finished physical item.
- You do not have the required crochet skills, materials, software, printer, or equipment.
- You purchased the wrong pattern without contacting us before downloading it.
- You are unable to complete the project after purchasing the pattern.
Product pages clearly identify our products as digital crochet patterns. Please review the product description and pattern details carefully before placing your order.
Download Problems
If your download link is missing, expired, or not working, please contact us. We will help restore access or provide a replacement file whenever possible.
Before requesting assistance, please check your email inbox, spam folder, and the Downloads section of your CrochetPatternly account.
Duplicate Purchases
If you accidentally purchase the same pattern more than once, contact us with both order numbers. After verification, we may refund the duplicate transaction.
Approved Refunds
Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.
Chargebacks
If you experience a problem with an order, please contact us before opening a payment dispute or chargeback. We will make every reasonable effort to resolve download, payment, or file-related issues.
Contact Us
For refund requests or help with a digital download, please contact us through our Contact page:
Please include your order number so we can assist you quickly.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.